Contact Us

Contact Us

Reach out to us if you have questions

Call Us 855-358-1676

We'd love to hear from you

Contact one of our sleep experts and we'll get back to you as soon as possible.
During non sleeping hours, we generally respond pretty fast.

Unboxing and setup

Unbox
Your Layla® Mattress is compressed, rolled, wrapped and boxed. It will be delivered right to your doorstep.
Unroll
Take your Layla® out of foundation, remove the wrapping and unroll that baby.
Expand
Once you remove the wrapping, your Layla® will expand immediately. Stand back and watch the fun.
Blast Off
Now place your bedding on the mattress and get the best sleep of your life, and even better, have the best awake of your life.

Others have asked...

  • We're glad you asked. There are two main reasons why Layla® beats the competition. First, Layla® is flippable. Because there are two different firmness levels on either side of the mattress, it's like getting 2 beds in 1. And second, Copper Gel infusion is amazing and gives you a mattress that is cooler, cleaner, and more supportive. We also use high quality foam and fabric in the Layla® Mattress, so you're getting more for your money and a mattress that's built to withstand years of nighttime activities.

  • Typically, the answer is yes. But keep in mind that an improper or worn out base or placing your mattress directly on the floor will impact the feel of the mattress significantly. Box springs are great if they are not worn or sagging. Slatted bases are fantastic as long as the slats are no more than 3” apart. And Layla® conforms perfectly to adjustable bases. If you have any questions about your base, check out all of the mattress bases and foundations Layla® offers, or feel free to start up a chat and ask us anything you want.

  • If you're not satisfied with the mattress for any reason, simply fill out the form on laylasleep.com/returns with your order number and the reason for your return. We'll then arrange for you to donate your gently used mattress to a local charity. Snap a picture of the donation receipt and send it to us. Once we receive the donation receipt, we will refund you in full. There are no fees deducted from your refund and you will receive 100% of your money back. Shipping fees to Canada, Hawaii, and Alaska are non-refundable, but hey, if you live in such a cool place we're sure you'll see the glass as half full.

  • We offer an unprecedented lifetime warranty on all materials and workmanship. Why? Because we built your mattress to last. The warranty covers sagging of more than 1”, loss of shape, splitting or cracking of the foam, and loss of mattress height. The warranty is non-transferable, so second hand Layla's, black market Layla's, and mysterious hand me downs are not covered.

  • Once you place your order, we get right to work on crafting your mattress. For shipping times, please refer to the time estimate on the product detail page. You can find the most recent ship times near the add to cart button in this format: "SHIPS in XX Business Days.” Once shipped, it will take anywhere from 2-5 business days to land at your doorstep, depending on where you are.

If you're not in love,
we'll give you 100% of your money back.